Animal Services


Stay tuned! 



  1. The shelter is open to visitors between the hours of 11:00am to 4:00pm, Monday-Sunday, 7 days a week.  On Wednesdays, we extend our hours and are open from 11:00am to 6:00pm. The shelter will accommodate visitors for adoptions, redemptions, and licensing on a first come, first served basis.

  2. We provide $25 microchipping services for our residents during business hours. 

  3. We are not accepting healthy stray cats at this time, but we will continue to accept sick or injured stray cats, along with abandoned underage kittens. If you need assistance with cats in your neighborhood, please contact the rescue groups listed on the graphic below. 

  4. We are not accepting owner surrendered dogs at the moment due to an increase in dogs at the shelter. Please contact the Lange Foundation at (909) 600-0738 or [email protected] - they may be able to assist you with your pet. 

  5. We will accept all stray dogs from the City of San Bernardino, Loma Linda, and Grand Terrace, but ask that residents check with their neighbors to see if they've lost their pet prior to contacting us or bringing the pet to the shelter. Most lost pets are only about a mile away from their home. Studies show that pets are more likely to be reunited with their owners when they stay in the communities where they were found.  Social media tools like Facebook, NextDoor and applications like Finding Rover are free to use and can help you get the dog home quickly without a trip to the shelter. 

Found Foster Pet Poster


If you are able to, please pay your pet's license by mail, phone or pay your pet's license online on Docupet

If you would like to pay for your fine or citation, please attempt to pay via mail or phone. If you need to pay your fine in-person, please contact us at (909)-384-1304. 



1. Animal Control Officers will continue to respond to calls for service which pose a hazard to the public, injured, and deceased animals as well as all other calls, including nuisance complaints.

2. If you have a stray dog and are comfortable bringing it to the shelter, please bring them in if you were not able to locate their owner. If you are unable to bring the animal to the shelter, place a call for service.

3. Animal Control Officers will not impound any stray healthy cats.

Please call at (909) 384-1304 for any other questions

There are 3 different rescue groups able to assist City residents with their healthy cats. Please contact them by email to request assistance. *Please note that responses from rescue groups may be delayed during kitten season (between March and October annually)

Stray Cat Assistance Information


Contact Us

Kristine Watson, Director of Animal Services

Kristine Watson

Do you live in the City of San Bernardino and need to submit a service request?

Call (909) 384-1304 

Animal Shelter Address:
333 Chandler Place
San Bernardino, CA 92401

Animal Services Office Hours
Monday-Tuesday; Thursday-Sunday
10:00 am - 5:00 pm

10:00 am - 7:00 pm

Animal Shelter Public Walk Through

Monday-Tuesday; Thursday-Sunday
11:00 am - 4:00 pm

11:00 am- 6:00 pm


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